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Security & Privacy

sorella organics an independent Australian label with studios in Melbourne & the Sunshine Coast.

Please direct all correspondence to our Queensland Studio:

37 Whispering Gum Ave

Eumundi QLD 4562

PH: +61 435 149148


security policy

We take website and credit card security very seriously and assure our customers we provide a secure, safe platform for you to complete your shopping with us. We follow accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). You can double-check the page is secure by looking at your URL (browser bar). If SSL is active, the URL will read ‘https’ rather than the usual ‘http.’

sorella organics uses Braintree as it’s payment gateway & merchant facility to securely process all credit card and paypal transactions. All online transactions performed on this website are secure payments.

  • Payments are fully automated with an immediate response – please check your email spam folder if you do not receive confirmation of your order, or contact us sales@sorellaorganics.com.au
  • Your complete credit card number is not stored
  • All transactions are performed under 1024 bit SSL v3.0 Certificate
  • Braintree is PCI DSS compliant

We welcome your queries regarding our security measures. Please call us on (+61) 03 8060 7142 or email sales@sorellaorganics.com.au.

privacy policy

We value and respect the privacy of all sorella organics customers. The following privacy policy applies to all sorella organics users, and conforms to Internet privacy standards.If you have questions or concerns regarding policy details, please contact Anna via email at anna@sorellaorganics.com.au.

collection & storage of information
You do not need to supply any information to be able to browse the sorella organics website. We only require customer information at the time of purchase through the checkout in order to process your payment and deliver your order. You will be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). If we have trouble processing an order, we will need to use this information to contact you.

In addition to processing payments, customer information helps us with: preventing credit card fraud, product development, personalising your shopping experience; processing refunds or exchanges; and keeping you updated of sorella organics news, events or specials you may be interested in. When you place an order, you are automatically added to our e-mailing list. If you prefer not to receive this information, you can unsubscribe by emailing Anna directly – anna@sorellaorganics.com.au or call (+61) 03 8060 7142.

Any direct correspondence with customers via email, phone, or in person regarding sales, support or deliveries may also be stored.

third parties
sorella organics may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

sorella organics does not share any information with third parties for any unknown or unrelated uses.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links on the sorella organics site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.sorellaorganics.com.au.

changes to privacy policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

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